Operational fraud program

Rich discusses an enterprise-wide incident response plan to address the occurrence of fraudulent activities -

Operational fraud is the risk of incurring fraudulent loss to assets due to an organization's exposure to deception, theft, diversion or mismanagement of transactions, customer information, account information and data transfers. Operational fraud blends traditional fraud, corporate security, forensic investigation and information security disciplines, and infuses information sharing with the law enforcement community and industry colleagues to reduce potential fraudulent risks and losses.